Karki, Ashtha, and Priti Ranjan Sahoo. “Determinants of Perceived Service Quality Using 5Q Model and Its Impact on Patient Satisfaction and Patient Loyalty”. Asian Journal of Interdisciplinary Research 8, no. 2 (June 30, 2025): 142–158. Accessed May 8, 2026. https://asianres.in/index.php/ajir/article/view/78.